📦 Return & Refund Policy

🌶️ Our Commitment

At Silk Spices (a brand of Silkpath Enterprise), we take pride in delivering quality spices to your kitchen. Every product is carefully packed at our facility in Vadodara, Gujarat. Since our products are food items with specific handling requirements, please read our return policy carefully.

✅ Return Eligibility

Due to the perishable nature of food products and FSSAI hygiene regulations, we accept returns/replacements only under the following circumstances:

Eligible for Return:

• Damaged Products: If the product package is damaged, torn, or leaking upon delivery
• Wrong Product Delivered: If you received a different product than ordered
• Quality Issues: If the product shows visible quality issues (mold, foreign objects, etc.)
• Expired Product: If you received a product past its Best Before date
• Tampered Seal: If the factory seal is broken or tampered upon delivery
• Missing Items: If items are missing from your order

⏱️ Return Timeline

📝 How to Request a Return

Follow these simple steps to initiate a return:

1. Contact us within 48 hours of receiving your order
2. Provide your Order ID (starts with SS-XXXXXXX)
3. Share clear photos/videos showing:
   • The damaged/wrong product
   • The package as received
   • Any visible defects
4. Describe the issue briefly
5. Our team will respond within 24 hours with next steps

💰 Refund Process

Refund Options:

• Replacement: Free replacement of the same product (recommended)
• Refund: Money refunded to original payment method
• Store Credit: Credit for future purchases (with 5% bonus)

Refund Timeline:

• UPI Payments: 3-5 business days
• Bank Transfer: 5-7 business days
• COD Orders: Bank transfer within 5-7 business days

📸 Documentation Required

For faster processing, please provide:

For Damaged Products:

• Photo of the outer packaging
• Photo showing the damage
• Video (if possible) showing the issue
• Order invoice

For Wrong Products:

• Photo of the product received
• Order confirmation showing what was ordered
• Package label photo

For Missing Items:

• Photo of all items received
• Package weight (if possible)
• Order details

❌ Order Cancellation

You can cancel your order under the following conditions:

Before Dispatch:

• Full refund of all charges
• Refund processed within 3-5 business days
• Cancel by calling/WhatsApp within 2 hours of order

After Dispatch:

• Cancellation not possible
• You may refuse delivery (delivery charges applicable)
• Return process applies after delivery

🔄 Exchange Policy

Exchanges are offered in the following cases:

• Wrong Product: Exchange for correct product (no charge)
• Different Weight: Exchange for different quantity (price difference applies)
• Different Variant: Not applicable for spices (product-specific)

Exchange requests must follow the same 48-hour timeline as returns.

🚫 Non-Returnable Items

The following items are not eligible for return:

• Products opened or used by customer
• Products purchased during clearance/special sale
• Products with tampered/removed labels
• Bulk orders (above 5kg per product)
• Products stored inappropriately (in humid conditions, etc.)
• Free samples or gifts

📦 Delivery & Shipping Issues

Damaged Package on Delivery:

If the delivery person hands you a damaged package:

1. Refuse the delivery if possible
2. If accepted, take photos immediately
3. Contact us within 24 hours
4. Do not open damaged products

Delivery Delays:

• Standard delivery: 3-5 business days
• Delays beyond 10 days: Full refund or replacement
• Contact us if order not received in 7 days

Wrong Address:

• Customer responsibility to provide correct address
• Redelivery charges applicable
• Return-to-origin cases: refund minus shipping

⚖️ Legal Information

This policy complies with:

• Consumer Protection Act, 2019
• FSSAI Regulations for food products
• E-commerce Rules, 2020
• GST regulations

Company Details:

Silkpath Enterprise
Vadodara, Gujarat, India
Email: info@silkpathenterprise.com
Phone: +91-7573951513

📝 Policy Updates

Silkpath Enterprise reserves the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on this page. We recommend reviewing this policy periodically.